Refund policy

RAJHOOD DEALS – RETURN & REFUND POLICY

At RAJHOOD DEALS, we curate high-quality, trending products and partner with top local delivery networks to ensure an elite customer experience. To maintain our highly competitive prices and protect our logistics framework, we enforce a strict, transparent Return & Refund Policy.

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1. 3-Day Replacement Policy (Damaged or Wrong Items Only)
We offer a strict "3-Day Replacement Policy" from the date of delivery. We only accept return requests if:
* The product delivered is physically damaged or defective.
* The product delivered is completely different from what you ordered (wrong size, wrong model, or completely wrong item).

We do not accept returns or cancellations based on "buyer's remorse" (e.g., changing your mind, or realizing you no longer want the item after delivery).

2. Mandatory Unboxing Video Required
To prevent fraudulent claims and verify transport damage, a complete, unedited unboxing video is strictly mandatory.
* The video must clearly show the courier label on the package before opening.
* The video must show the continuous opening of the box and the first testing of the product in a single, unedited shot.
* Failure to provide an authentic unboxing video within 72 hours of delivery will result in the immediate rejection of your replacement request.

3. No Monetary Refunds (Exchange Only)
We operate on an "Exchange-Only" framework. If your claim is verified and approved based on your unboxing video, our team will instantly ship a brand-new replacement product directly to your address completely free of cost. Cash or bank refunds are not provided unless the item is entirely out of stock.

4. How to Initiate a Claim
If you receive a defective or incorrect item, contact our VIP Support Executive Team immediately:
* Email: rajhooddeals@gmail.com
* Required Details: Your Order ID, Phone Number, and a link or attachment of your Unboxing Video.